Clear choices for your account and learning data.

JAGTIV gives you two separate choices: delete your private learning data while keeping your account, or request deletion of your entire account.

These choices have different effects. The details will be shown before you confirm a request.

You may permanently delete private learning information connected to your account while keeping your JAGTIV account active.

This includes study activity, progress, practice and test attempts, answers, scores, accuracy, wrong-question history, and private learning-overview information.

Your account, Public ID, active JAGTIV Blue access, and contributions shared through Clarity Feed will remain available.

You may request permanent deletion of your entire JAGTIV account.

This includes your profile, Public ID, sessions and device records, private learning history, practice and test information, doubts, Clarity Feed posts and comments, and account-linked personal information.

Limited information may be retained where reasonably required for payment records, security, disputes, fraud prevention, or applicable law.

A deletion request must be verified using the mobile number registered with the JAGTIV account.

JAGTIV may require an OTP and additional confirmation before accepting the request. A request submitted from an unverified email address or mobile number will not be sufficient by itself.

Never share your OTP, UPI PIN, card PIN, password, CVV, or complete payment credentials with anyone.

After a verified entire-account deletion request is accepted, the account will enter a 30-day recovery period before permanent deletion.

During this period, the account will remain marked for deletion and normal learning access may be restricted.

Simply opening JAGTIV, receiving a notification, or signing in to view the deletion status will not automatically cancel the request.

During the 30-day recovery period, you may cancel the deletion request by selecting “Restore my account” and completing the required verification.

Restoration must be an explicit action. Signing in alone will not restore the account.

After a request is successfully cancelled, the account and available information will return to normal use, subject to any processing already completed for security or legal requirements.

If the account is not explicitly restored during the 30-day recovery period, JAGTIV will proceed with permanent deletion.

After permanent deletion is completed, the account, Public ID, private learning history, attempts, scores, doubts, posts, comments, sessions, and other account-linked information cannot normally be recovered.

JAGTIV will confirm when the permanent deletion process has been completed.

Deleting an account does not automatically create a right to a refund for an active or previously used JAGTIV Blue purchase.

JAGTIV may retain limited payment and entitlement records where required for transaction verification, accounting, refunds, chargebacks, fraud prevention, disputes, or applicable law.

These limited records may include the transaction or purchase reference, purchase platform, activation date, original expiry date, payment status, refund or chargeback status, and a protected account reference.

Private learning history, answers, scores, accuracy, and study activity will not be retained merely to preserve a payment record.

After permanent account deletion, any unused portion of an eligible JAGTIV Blue access period may be restored to a new JAGTIV account only after the original purchase is successfully verified.

Verification may require the receipt, transaction ID, purchase token, order reference, or equivalent payment-provider record. A mobile number alone is not sufficient proof of purchase.

Restored access will keep the original expiry date. The period during which the deleted account was unavailable will not be added or extended.

The same purchase cannot provide active Blue access to more than one account. A refunded, reversed, disputed, or charged-back purchase cannot be restored.

Deleting only private learning data will not remove posts or comments that you shared through Clarity Feed.

Requesting deletion of the entire account will include deletion or removal of account-linked Clarity Feed posts and comments as part of the permanent deletion process.

Content already quoted, copied, reported, or included in another learner's interaction may require limited additional processing before every associated reference is removed.

JAGTIV will provide confirmation when a verified deletion request is received.

For an entire-account deletion request, JAGTIV will explain the scheduled permanent-deletion date and the available recovery period.

JAGTIV will also confirm when the request is cancelled through an explicit account restoration or when permanent deletion has been completed.

These updates may be provided through the account, registered mobile number, email address, or another available communication channel.

Information scheduled for deletion will be removed from JAGTIV's active systems as part of the applicable deletion process.

Limited copies may remain temporarily in protected backups until those backups are securely overwritten or expire through the normal backup cycle.

JAGTIV may retain only information that is reasonably necessary for payment verification, fraud prevention, security records, disputes, compliance with applicable law, or the establishment or defence of legal claims.

Information retained for these limited purposes will not be restored to normal learning use or used to rebuild a deleted learning profile.

Deleting private learning data or requesting deletion of an account does not automatically create a right to a refund.

Payment concerns and refund eligibility are handled under the Refund and Cancellation Policy.

You may request deletion even where a refund request, payment dispute, or chargeback is still being reviewed. JAGTIV may retain the minimum transaction information needed to complete that review.

Before public launch, JAGTIV will provide a verified account-deletion request process through this page.

The same official process may be opened from the JAGTIV website, student panel, Android application, and iOS application.

For questions about account or data deletion, contact JAGTIV at support@jagtiv.com.

This page should be read together with the Privacy Policy, the Terms and Conditions, and the Refund and Cancellation Policy.

JAGTIV is a product of PROJECT-K AXON PRIVATE LIMITED.